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NEW QUESTION 30
What BEST describes the relationship between planning and risk?
- A. Risk management is the exclusive domain of dedicated risk managers
- B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
- C. Planning should always consider risks and how to mitigate them
- D. Planning is a high level function, risk management is a tactical activity
Answer: C
NEW QUESTION 31
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the focus on value’ principle and one or two others that are relevant to the specific decision
- B. By reviewing each guiding principle to decide how relevant it is to the specific decision
- C. By using the one or two guiding principles that are most relevant to the specific decision
- D. By using all the guiding principles equally when making any decision
Answer: B
NEW QUESTION 32
In service relationships what is a benefit of identifying consumer roles?
- A. It enables effective stakeholder management
- B. It provides shared service expectations
- C. It enables a common definition of value
- D. It removes constraints from the customer
Answer: A
NEW QUESTION 33
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Ensure that any identified exceptions are excluded from the policy to improve clarity
- B. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- C. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- D. Implement the policy to the service desk staff initially before informing other affected support teams
Answer: B
NEW QUESTION 34
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