If you need to pay tolls on highways and are looking to complete the KYC (Know Your Customer) fast, you can take advantage of Fastag, India’s answer to E-ZPass. However, if you want to use Fastag without any hassles, it’s best to know how to complete full KYC of Fastag before you enroll your vehicle in the service. Let’s look at how to do that.
Introduction
An introduction explaining what KYC is and why it’s important. A reason should be given as to why a customer would want to complete his/her full KYC.
Why Need For Completing Full KYC
You will not be able to avail many services or facilities like Credit card, Debit card, Online Banking etc. If you don’t complete full FASTAG KYC & EKYC. So it is very important to complete full KYC with bank and get all facility of banking. You must provide following documents
Features Of The App
As mentioned earlier, to get started with Fastag you need to download it from Play Store or App Store. Once downloaded, you can start using it for your trips by entering basic details such as vehicle’s registration number, driver’s license number and mobile number. This information is mandatory for booking any trip via Fastag. Then when completing full kyc process there are certain things that you need to keep in mind. Some features of Fastag app are
Manual Verification Or OTP Based Verification Of Documents Section 1.1) Step By Step Procedure For Using Manual Verification Option
Step 1. In order to initiate a transaction, your customer is required to complete his/her full KYC. To do so, he/she will have to visit a nearby branch of yours and fill up a form called VAFAS Form. The completed VAFAS Form along with all original identification proof, address proof, phone number will have to be submitted at your branch within three working days. Your branch staff can help him/her do that and collect all supporting documents like PAN card etc. Step 2. Once he/she has done that, wait for around 4-5 business days after which you will receive an email saying that his/her bank account has been verified by you for further transactions. Step 3.
Prerequisites To Use OTP Based Verification Of Documents Section 2.1) The User Must Have An Aadhaar Card To Use This Option Section 2.2) Steps Required To Link Aadhaar Card And Mobile Number With User’s Bank Account Section 2.3) Introduction To Scratch Cards, Its Usage And Application
Scratch Cards Can Be Used By Any Bank’s User To Link His Aadhaar Card With His Bank Account. The Important Scratch Cards That Need To Be Presented During The Process Are The UIDSC (Unique Identification Service Center) And The UPIISF(Unique Personal Identification Internet Service Provider). The Section Also Provides Information About The Usage Of Scratch Cards. Moreover, This Section Also Contains An Introduction To FASTags And Its Users Can Use It For E-Toll Payments Which Is Very Important. This Digital Payment System Will Reduce Traffic Congestion As There Will Be No Stopping Or Toll Plazas At Tolls On National Highways, Which Allows Vehicles To Move At A Higher Speed Due To No Stop-And-Go Traffic Routine At Toll Plazas.
Tips On What To Do If One Cannot Get Through During Customer Support Hours Section 3.1) Alternatives To Call Center Number Section 3.2) Alternatives To Customer Support Emails Section 3.3) Sending A Fax Or Post Via Speed Post Is Also An Option That Can Be Used
You can send a fax or use Speed Post services to submit your Form K, though you have to be sure that you include all of your information. The registration process is similar as it is for call centers, so you will still need to fill out Part 1 and Part 2, but with alternative numbers, emails and services available, there are still several ways for customers who aren’t able to access a call center or receive customer support via email. Note: If you choose an alternative method of submitting your form, it will not be considered on-time unless you fulfill Section 4 of Form K. Specifically detailing how and when you attempted contact will make sure that authorities take note of what happened in each scenario.
